Call Screening can help block out unwanted calls from trying to reach you. Using this tool you can decide what happens to calls that are turned away. Are they hung up on automatically, or do they hear a message first? Do you forward them to another number, or do you send them to your voicemail?
To manage a user's call screening settings, go to Account > Users > Calls tab, and scroll down to Call Screening. Call screening can also be managed at the account level.
User's Calls Tab
There are two other sections in the user's Calls tab. See also User Call Details and User Call Handling.
Call Screening
For each category, choose a screening action from the drop-down menu. The options are: Allow, Allow with priority ring, Block, Block with message, Forward, or Voicemail.
| Field | Description |
|---|---|
| Screening forward number | The destination number used when a call screening category is set to Forward. |
| Anonymous callers | Choose what happens to incoming calls that don't send caller ID. |
| Toll-free callers | Choose what happens to incoming calls from a toll-free number. |
| All other callers | Choose what happens to all other incoming calls that are not otherwise defined by a custom screening rule. |
Custom Screening
Custom screening rules define the call handling action for inbound calls from specific phone numbers. The screened phone numbers and associated actions are listed here.
To add a custom rule, click [Add Rule], then enter the phone number and choose an action from the menu. To create a rule for a group of phone numbers (numbers with the same area code and/or prefix), enter the first few digits of the phone number instead.
Call Screening Actions
For each category, choose a screening action (behavior) from the menu.
| Field | Description |
|---|---|
| Allow | Allow the caller to ring through. |
| Allow with priority ring | Allow the caller to ring through with a priority ringtone. Choose from 7 other ring patterns. |
| Block | Block the caller from ringing through. Callers will hear a busy signal. |
| Block with message | Block the call with a message:
|
| Forward | If you choose to forward calls from caller, you must choose the number those calls are forwarded to in the Screening forward numberfield. |
| Voicemail | Send the caller directly to voicemail. |
Save your settings!
When you're done, click [Save] at the bottom of the page.
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