Admin User Types (BCC)

End users who have been given Voice Portal access are able to view and manage their services in their end user portal. The level of access a user has in the portal depends on their user type: End Users can only manage their own account settings, while Admin Users can manage the settings for other users on the account.

For organizational flexibility, there are five types of Admin users with varying levels of access:

Admin users can only manage the settings for users at or below their own level, which means a Standard Admin cannot change the feature plan for an Advanced or Super Admin. Additionally, only a Super Admin can assign admin access to an End User.

For a comprehensive list of the feature access level each user type has, see BCC End User Access.

Enable Admin Access

Only a service provider Platform User or a Super Admin can enable Admin Access or modify the Admin Type for another user. See also User Settings(BCC).

1. In the Admin Portal, go to Account > Users.
2. Locate the user from the list and click  Edit.
3. Under Feature Plan & User Type, enable the Voice Portal Access and Admin Accesstoggles.
4. Select an Admin Type from the menu.
5. Click [Save].