Add Toll-Free Numbers

Request Toll-Free Numbers for Local Inventory

Toll-free numbers must be added to your account via Support. Once added, the numbers will be stored in local inventory until needed. Here's how to get them:

1. Open a Ticket with Support. Indicate the quantity of toll-free numbers to be added to inventory.

2. Once the order has been completed, the initial order ticket will be updated listing the exact numbers that were added to your phone number inventory. They can also be found in the Phone Number Inventory report once they're available for use.

3. Activate the toll-free number following the steps below.

Activate a Toll-Free Number

1. In the Admin Portal, go to Account > [Product] > Phone Numbers.

2. Click [+ Add Number] in the top right.

3. On the [New Number] tab (selected by default), enter the postal code and address for the number.

4. Select the [Inventory] tab and enter the toll-free number to be activated. Toll-free numbers don’t auto-populate in the search, and must be input completely. These numbers can be found in the inventory report once they're available for use.

5. Fill in the Customer Service Record, E911 Record, and Directory Listing settings as needed. See Add New Phone Numbers for details.

6. Click [Save].

7. Once the carrier check is validated, click [Create].
8. Confirm the information on the phone number records, then click [Yes] to activate the number.