Secure Calling

Account > Settings > Account Details

Today's VoIP devices utilize SIP, or session initiation protocol, to establish and maintain a connection between devices. Secure Calling protects your customers by utilizing transport layer security (TLS) to establish a secure, encrypted connection. As a result, their voice traffic becomes safeguarded against unwarranted monitoring or tampering.

Secure Calling is available to all accounts with Business Cloud Communications, Cloud PBX, and Business Lines. If you need Secure Calling for SIP Trunking, please contact your Customer Success Manager to request a manual configuration. Please note, the system does not support SIPS/TCP.

Enable Secure Calling

First, contact your Customer Success Manager to add Secure Calling to your partition. Once that is done, Secure Calling can be enabled for individual devices or entire accounts as needed.

Enable on Device

The toggle to enable or disable Secure Calling at the device level is available only on devices that support Secure Calling.

1. Go to Account > Devices.
2. Locate the device in question and click edit on the right.
3. Scroll down to Secure Calling and flip the toggle to turn it on or off. The device will reboot to update its settings.

Enable on Account

1. In the Admin Portal, go to one of the following: 
   • Account > Settings > Account Details to enable it for an existing account.
   • Management > Account Defaults to enable it for all new accounts created on this partition.
2. Scroll down to Secure Calling and toggle on Encrypted SIP signaling from devices to server.
3. Click [Save]. All supported devices within the account will be reconfigured upon the next provisioning attempt to send SIP signaling over TLS, if the device is registered successfully.

Device Behavior

Devices using Secure Calling will display a visual indicator on the screen while the user is on an active call, indicating that their call is secure. These indicators may vary between manufacturers and models and only apply to devices with a visual display. There are no visual indicators for ATA devices.

Review each image below for a visual representation of what each Secure Calling indicator may look like according to each manufacturer.

Poly	Yealink	Cisco