End User Access (BCC)

End users who have been given Voice Portal access are able to view and manage their services in their end user portal. The level of access a user has in the portal depends on their user type: End Users can only manage their own account settings, while Admin Users (including Account Managers) can manage the settings for other users on the account.

^{Super Admin/Account Manager > Advanced Admin > Standard Admin > Basic Admin > End User}

Account Managers, which are end user admins who do not have their own voice services, have the same level of access as Super Admins, who have a higher level of access than Advanced Admins, who have a higher level of access than Standard Admins, and so on.

Additionally, Admin users can only manage the settings for users at or below their own level, which means a Standard Admin cannot change the settings for an Advanced or Super Admin, for example.

For more information about these users, see Admin User Types(BCC).

Permissions

• Account Settings
• Call Handling
• Devices
• User Management 
• Voicemail
• Auto-Attendant
• Specialty Lines

Access Levels

The access hierarchy is as follows: Create or Manage > Delete > Edit > View. More permissive rights grant all lower rights (e.g. Edit means the user can also View; Create or Manage means the user can also Delete, Edit, and View).

The features each user type has access to in the Voice Portal are detailed below for Business Cloud Communications. For other products, see CPBX End User Access, Business Lines End User Access, and Specialty Lines End User Access.

Account Settings

_{* Voice Portal Permissions are required to edit the Emergency Notification Configuration for the account.}

Call Handling

_{* Voice Portal Permissions are required to edit phone number destinations and E911 addresses for users on the account.}

Devices

User Management

End users must contact their service provider to add a new user to the account.

_{*Voice Portal Permissions are required to reassign users on the account.}

Voicemail

_{* For security reasons, users can only download their own voicemail messages in the portal. Admin users can view, save, and delete another user's messages.}

Auto-Attendant

For Admin users and Account Managers to have access to Auto-Attendant in the Voice Portal, it must be enabled in Account Settings. Additionally, Voice Portal Permissions are required to view and edit auto-attendants and assign a phone number destination.

_{* Voice Portal Permissions are required to view and edit auto-attendants and assign a phone number destination.} 

Specialty Lines

Account Managers and Admin end users can view their Managed Specialty Lines in the end user portal, as shown below, but must contact their service provider to add a line, make any changes to the line, or assign a phone number. End Users do not have any access.