Voicemail Transcription (BCC)

Sometimes reading a voicemail message is easier than listening to it. Voicemail transcription, available only on Business Cloud Communications, takes the audio from the voicemail message and converts it to text, which is then forwarded to one or more email addresses with or without the message attached as an .mp3 file (depending on if you have forwarding enabled).

With voicemail transcription, you can:

• Get important messages when you can’t take a call
• Browse your voicemails in email, rather than listening and re-listening
• Keep searchable records of business voicemails
• Easily forward messages you’ve received

Message Settings

The voicemail transcription setting can be enabled in the Admin Portal or the end user's Voice Portal for each voicemail box.

1. Go to Users > Voicemail and scroll down to Message Settings.
2. Check Forward Voicemail to Email (required to enable transcription).
3. Optionally, check Save a copy in voicemail box. 
   • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box. 
4. Check Enable voicemail transcription.
5. In the field below, enter one or more email addresses in the field below separated by commas (required).
6. Click [Save].

Voicemail messages will be transcribed and sent to the email address(es) indicated here from noreply@cymbus.com with an MP3 of the message attached. Here’s an example of what that may look like:

Example Email