Voicemail is a huge part of how we communicate, and we make it very customizable. In addition to customizing the greetings, you can set up preferences for an individual user—including Voicemail to Email, where you can choose to forward voicemail messages as an .mp3 to a specified email address.
This article discusses how to manage voicemail boxes at the account level, but they can also be managed at the user level. See User Voicemail Management for details.
Voicemail Overview
Go to Account > Voicemail. Here you can see all of the voicemail boxes on the account. The list can be sorted by Name or Owners.
To add a new box, click [+ Add Voicemail] in the top right corner. To edit an existing box, hover over the list item and click [Edit] on the right.
Info
Voicemail boxes do not have a storage space limit, and messages are stored indefinitely. Individual messages are limited to 5 minutes.
Add or Edit a Voicemail Box
Summary
Go to Account > Voicemail.
In the top right corner, click [+ Add Voicemail Box].
- Enter the voicemail box name.
- Choose a language: English, French (Canadian), or Spanish.
- Select the Message Settings of your choice:
- Click [Save].
Once saved, you can upload any greetings.
Voicemail Box Details
Give the voicemail box a name, then select the language that will be used by the voicemail menu and forwarded Voicemail-to-Email messages:
- English
- French (Canadian)
- Spanish
A user can be assigned to the box later in Users > Voicemail tab.
Voicemail Box Greetings
Upload the greetings (Basic, Busy, No Answer) and personal name recordings used for this voicemail box. This can also be done later. The Basic greeting is used for all calls. However, if Busy or No Answer greetings are uploaded, they will be used instead.
To upload a greeting, click the field to select a file from your computer, then click [Upload] on the right. The upload will accept WAV, MP3, and OGG files that are less than 10MB.
Message Settings
Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses.
| Field | Description |
|---|---|
Forward Voicemail to Email | Check the appropriate boxes to have our system forward voicemail messages to a given email address, and if you want a copy of the voicemail kept in the voicemail box. When checked, the message waiting indicator (MWI) on the user’s device will stay on until the user listens to or deletes the message from their device or the Voice Portal. |
Enable Transcription | Transcribe voicemail messages and forward it to email. (BCC only) See also:Voicemail Transcription (BCC) |
Email Address | The email address(es) voicemails will be forwarded to. This feature must be enabled via the appropriate check box for emails to be forwarded. |
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