Auto-Attendant Routes Guide

Routes are the key components of an auto-attendant and play an important role in the caller's experience. When used correctly, they can guide the caller to their destination and provide alternative options if the destination is not available.

Review each route below to learn more. See Auto-Attendant Setup for the steps to create and activate an auto-attendant.

Reference Route Schedule Route Menu Route Message Route Group Route User Route Forward to Phone Number Route Directory Route Hang Up Route

Example Auto-Attendant

Here's an example of a completed route: