N11 Public Services

Modified on Wed, 8 Jan at 7:52 AM

Established by the North American Numbering Plan (NANP), N11 numbers (or codes) provide quick access to special services based on the caller's location, without the need for an area code. Below is a summary of N11 services, which are set up on each partition by default.

Code	Description
211	Essential Community Services Access to community information and referral services, such as essential needs, crisis, and disaster assistance. Visit www.211.org for information about 211 services in your area.
311 (US)	Non-Emergency Services Local hotline to ask questions about your community services, make complaints, or report problems without tying up emergency lines. Not available in all areas.
411	Directory Assistance Phone service used to look up a published telephone number and/or address listing. (Not available on Bandwidth)
511 (US)	Traveler Information Local hotline for real-time information regarding traffic and road conditions for travelers and commuters. Not available in all states.
611	Customer Service Dials the customer service number set up in your partition.
711	Telecommunications Relay Service TRS uses operators to facilitate phone calls between people with hearing and speech disabilities and other individuals. A TRS call may be initiated by a person with or without a disability. Visit www.fcc.gov to learn more.
811 (US)	Utility Location Services - Call Before You Dig “Call Before You Dig” routes the caller to their local utility location services. Call a few days before beginning an excavation project to find out the location of underground utilities and reduce the risk of serious damage.
811(CAN)	Canadian Health Services Call to speak to a health care professional about medical advice, mental health, healthy eating, and more.
911	Emergency Services E-911 services in the United States and Canada are provided. Calls to 911 will be sent to the nearest Public Safety Answering Point (PSAP) based on the registered address. Both callback number and address are available to the PSAP on each call.
933 (US)	Emergency Services Verification Calls to 933 are sent to the caller’s emergency services provider, who will then connect the call to their automated 911 verification service. The service will play back the dialing phone number and the address associated with it.
988	Suicide & Crisis Lifeline Callers will be connected with a trained crisis counselor who will listen, offer support, and get them the help they need. Available in the US and Canada.

Routing

N11 codes are set up automatically when your partition is created. 611 is customizable. 211, 511, and 811 are routed to the local service number, as determined by the address in the calling phone number's customer service record.