User Call Handling

Modified on Wed, 15 Jan at 11:06 AM

Account > Users > Calls tab

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy.

To manage a user's call handling settings, go to Account > Users > Calls tab, and scroll down to Call Handling.

User's Calls Tab
There are two other sections in the user's Calls tab. See also User Call Details and User Call Screening.

User Call Handling-1

Field	Description
Call Waiting	Call Waiting allows a second call to ring through while you are already on the phone. On. While on an active call, you will hear a tone that indicates a second caller is trying to reach you. Off. While you're on an active call, incoming calls hear a busy tone. If Call Waiting is enabled and the IP phone in question has multiple instances of the same line assigned to it, the first line will ring whether or not the line is on a call. If Call Waiting is disabled, the second device line will ring.
Do Not Disturb	This feature allows you to mute all incoming alerts and notifications. On. Incoming calls are routed directly to the user's voicemail box. Off. Incoming calls follow the user's call handling settings. If DND is enabled and the user does not have a voicemail box, callers will hear a busy tone. If they have a voicemail box but want callers to hear a busy tone, the voicemail box will need to be removed.
Ring Phone	Lists the path incoming calls will follow under the given circumstances of No answer, Busy, or Out of service. For No answer, also enter the number of seconds the call will ring before this action applies.
Forward All	Enter the phone number the phone number all incoming calls will be forwarded to and a brief description so you don't forget who the number belongs to. See also: Forward All Calls
SIM Ring	Lists the devices and phone numbers that will ring simultaneously when a call comes in. The first phone number to pick up will take the call. If nobody answers, you can decide what happens to the call in the No Answer drop-down menu and seconds field provided. See also: Simultaneous Ring
Find Me	Lists out the devices or phone numbers that will ring sequentially when someone is trying to reach you. If the call isn't answered by any of the destinations, the call will follow the Timeout Action indicated. See also: Find Me/Follow Me

Scheduling

See Scheduling to create or assign a schedule which will determine how incoming calls are routed during a set time.