Feature Plan & User Type

Select the user's BCC feature plan:

• Standard
• Advanced
• Professional

Voice Portal Access

The end user Voice Portal is where users log in to manage their accounts online. Voice Portal access is required and automatically enabled for BCC users with Advanced or Professional feature plans. However, it is optional for BCC users with a Standard feature plan.

Admin Access

The level of access a user has in the portal depends on their user type: End Users can only manage their own account settings, while Admin Users can manage the users and settings on the account. 

For users who need it, turn on Voice Portal Access and Admin Access, then select an Admin Type to determine the user's level of access:

1. Super Admins: Create, edit, delete. They have full account-level permissions and can administer all other admin users.
2. Advanced Admins: Create, edit, delete (modified). They have the same level of access as Super Admins but cannot manage certain settings for Super Admin users.
3. Standard Admins: Edit and view. They can manage most existing settings, but cannot create anything new. Most of your admins will fit in this category.
4. Basic Admins: View only. This is great for support representatives who need to see what's going on and can escalate to a higher-level admin if needed.

Account Managers have the same level of access as Super Admins, but because they do not have their own voice services, they are managed separately from users. See BCC Admin User Types and BCC End User Access for more information.