End users can view and manage their Cloud PBX services in the end user Voice Portal. The level of access they have depends on their user role or type. The primary difference is that Account Managers and Admin end users can manage the settings for other users on the account, while Limited end users can manage only their own settings. The features each user type has access to are detailed below.
See also: User Voice Portal Access
Call Handling
Feature | Account Managers | Admin Users | Limited Users |
---|---|---|---|
Phone Numbers | Edit* | Edit* | View |
E911 Address | Edit* | Edit* | Edit* |
Call Screening | Edit | Edit | Edit |
Call Handling | Edit | Edit | Edit |
Call Schedules | Edit | Edit | Edit |
Call Waiting | Edit | Edit | Edit |
Do Not Disturb | Edit | Edit | Edit |
Unanswered Call Handling | Edit | Edit | Edit |
Forward All | Edit | Edit | Edit |
Simultaneous Ring | Edit | Edit | Edit |
Find Me/Follow Me | Edit | Edit | Edit |
* Voice Portal Permissions are required to edit phone number destinations and E911 addresses for users on the account
Devices
Feature | Account Managers | Admin Users | Limited Users |
---|---|---|---|
Assigned Devices | View | View | View |
MAC Address | View | View | - |
Device Type | View | View | View |
Configuration Status | View | View | - |
Swap Device | Edit | Edit | - |
Bulk Line Configuration | Edit | Edit | - |
Line Configuration | Edit | Edit | - |
Sidecar | Edit | Edit | - |
Settings
Feature | Account Managers | Admin Users | Limited Users |
---|---|---|---|
First and Last Name | Edit | Edit | View |
Extension | View | View | - |
Language | View | View | - |
Time Zone | Edit | Edit | - |
End-User Role | Edit | Edit | - |
Username | View | View | View |
Email Address | Edit | Edit | - |
Reset End-User Password | Manage | Manage | Manage |
Reset Voicemail PIN | Manage | Manage | - |
Caller ID Number | Edit | Edit | View |
Caller ID Name (CNAM) | View | View | - |
Caller ID (Enable/Disable) | Manage | Manage | Manage |
Emergency Notifications | Edit* | Edit* | - |
Calling Plan | View | View | - |
* Voice Portal Permissions are required to modify the Emergency Notifications configuration for the account.
Voicemail
Feature | Account Managers | Admin Users | Limited Users |
---|---|---|---|
Voicemail Box Name | Edit | Edit | - |
Change Voicemail Box | Edit | Edit | - |
Voicemail Box Language | Edit | Edit | - |
Reset Voicemail PIN | Manage | Manage | - |
Custom Greetings | Manage | Manage | Manage |
Messages | Manage | Manage | Manage |
Forward to Email | Manage | Manage | Manage |
Call History
Feature | Account Managers | Admin Users | Limited Users |
---|---|---|---|
Call History | View | View | - |
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