End User Access (CPBX)

Modified on Thu, 9 Jan at 3:13 PM

End users can view and manage their Cloud PBX services in the end user Voice Portal. The level of access they have depends on their user role or type. The primary difference is that Account Managers and Admin end users can manage the settings for other users on the account, while Limited end users can manage only their own settings. The features each user type has access to are detailed below.

See also: User Voice Portal Access

Call Handling

FeatureAccount ManagersAdmin UsersLimited Users
Phone NumbersEdit*Edit*View
E911 Address
Edit*Edit*Edit*
Call ScreeningEditEditEdit
Call HandlingEditEditEdit
Call SchedulesEditEditEdit
Call WaitingEditEditEdit
Do Not DisturbEditEditEdit
Unanswered Call HandlingEditEditEdit
Forward AllEditEditEdit
Simultaneous RingEditEditEdit
Find Me/Follow MeEditEditEdit

* Voice Portal Permissions are required to edit phone number destinations and E911 addresses for users on the account


Devices

FeatureAccount ManagersAdmin UsersLimited Users
Assigned DevicesViewViewView
MAC AddressViewView-
Device TypeViewViewView
Configuration StatusViewView-
Swap DeviceEditEdit-
Bulk Line ConfigurationEditEdit-
Line ConfigurationEditEdit-
SidecarEditEdit-

Settings

FeatureAccount ManagersAdmin UsersLimited Users
First and Last NameEditEditView
ExtensionViewView-
LanguageViewView-
Time ZoneEditEdit-
End-User RoleEditEdit-
UsernameViewViewView
Email AddressEditEdit-
Reset End-User PasswordManageManageManage
Reset Voicemail PINManageManage-
Caller ID NumberEditEditView
Caller ID Name (CNAM)ViewView-
Caller ID (Enable/Disable)
ManageManageManage
Emergency Notifications
Edit*Edit*-
Calling Plan
ViewView-

* Voice Portal Permissions are required to modify the Emergency Notifications configuration for the account.


Voicemail

FeatureAccount ManagersAdmin UsersLimited Users
Voicemail Box Name
EditEdit-
Change Voicemail BoxEditEdit-
Voicemail Box Language
EditEdit-
Reset Voicemail PINManageManage-
Custom GreetingsManageManageManage
MessagesManageManageManage
Forward to EmailManageManageManage

Call History

FeatureAccount ManagersAdmin UsersLimited Users
Call HistoryViewView-



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