Call Park Feature Key

Call Park combines the elements of transferring a call and putting it on hold. Rather than having a caller try again later or sending them to voicemail, the user can transfer the call to a virtual parking spot where the caller will remain on hold until the person they are calling becomes available.

There are two ways to park calls: via star code or a feature key. This article explains how to use the Call Park via a line key on the user's device.

Using this method, the parking spot where the call is held is assigned to a dedicated line on the user’s device, allowing the user(s) with  to park and retrieve calls by pressing the line key. This feature is only available for use on certified IP phones. You may see slightly different behaviors and lights depending on the device, but the feature works between different device types without issue.

To create and manage parking spots on the account, see Call Park. To park and retrieve calls using star codes, see Call Park Star Codes.

Assign Parking Spot to Device Line

All users requiring access to a Call Park line (whether to park or pick up a call) must have the Call Park line assigned to their device(s).

1. Go to Account > Users.
2. Locate the user and click Edit.
3. Go to the Devices tab.
4. Under Device Lines, click Edit on the desired device.
5. Under Line Assignment, click Edit on the desired line. 
6. In the Type drop-down list, select Call Park.
7. In the new Assignment drop-down list, select the Call Park Spot you would like assigned to this line. 
8. Click the [Save] button. 

Use Call Park Feature Key

When a parking spot is assigned to a line on a user’s device, they can park and retrieve calls with the click of a button.

When a caller is on your line click the Parking Spot line you want the call held on. The feature key will blink red or green (depending on the device), notifying all devices with the same Call Park line that there is a call held on that line.

Call Park Auto Ringback

If the call isn't answered after a period of time (typically 180 seconds), the call will be returned (call back) to the user who parked it, following the user's call handling settings. This feature is optional and managed by Customer Support.

Caller ID for Parked Calls

On BCC, when a call is retrieved from a parking spot, the caller ID displays the original calling name and number, if available. If caller ID is not available, it is presented as Not Available or Anonymous. On Cloud PBX, when a call is retrieved from a parking spot, the caller ID displays the call park number.