Call Park Star Codes

Modified on Mon, 23 Dec, 2024 at 11:32 AM

Call Park combines the elements of transferring a call and putting it on hold. Rather than having a caller try again later or sending them to voicemail, the user can dial a star code to transfer the call to a virtual parking spot where the caller will remain on hold until the person they are calling becomes available.

There are two ways to park calls: via star code or a line key. This article explains how to use the Call Park star codes. To use a single line key for both parking the call and retrieving the call, see Call Park Line Key.

Star Code	Instructions
Call Park (Analog Phones)	While on a call, hit the hook flash. You will receive a secondary dial tone. Dial the Call Park star code. Default code is 62. You should hear, "Call parked at location ##."* Remember this number. Hang up to complete the transfer to the parking slot.
Call Park (IP Phones)	While on a call, tap the Transfer button and then dial the Call Park star code. Default code is 62. You should hear, "Call parked at location ##."* Remember this number. Hang up the phone or tap the Transfer button again to complete the transfer to the parking slot.
Call Park Retrieval	Dial the Call Park Retrieval star code + the parking slot the call was assigned to. Default code is 66. For example, if the Call Park Retrieval star code is 66 and the parking slot is 01, dial *6601. The call will be retrieved from the parking slot and you will be connected with the caller.

Auto Ringback

If the call isn't answered after a period of time (typically 180 seconds), the call will be returned (call back) to the user who parked it, following the user's call handling settings. This feature is optional and managed by Customer Support.

Caller ID for Parked Calls

On BCC, when a call is retrieved from a parking spot, the caller ID displays the original calling name and number, if available. If caller ID is not available, it is presented as Not Available or Anonymous. On Cloud PBX, when a call is retrieved from a parking spot, the caller ID displays the call park number.