Intercom Feature Key

Account > Business Cloud > Users > Devices

Intercom allows users to establish two-way communication between devices without requiring the recipient to manually answer the call. It is typically used in scenarios where immediate and hands-free communication is desired, such as door entry systems and office to classroom interactions.

An intercom feature key can be configured to dial only one device, which is typically a line on another user’s phone. However, it could be assigned to a dedicated doorphone or speaker device, such as those from Algo, to increase the reach of audio alerts and notifications in larger spaces where two-way communication is useful.

Configure Intercom Feature Key

1. In the Admin Portal, go to either:
   • Account > Business Cloud > Devices
   • Account > Business Cloud > Users > Devices
2. Locate the device you want to manage and click Edit.
3. Under Line Configuration, edit the line you want to assign the feature to. Intercom cannot be assigned to Line 1.
4. In the Device Line Infomodal, configure the following:
   • Type. Intercom
   • Target user. Select a user to dial from the list.
   • Device. Select a device assigned to the target user.
   • Line. Select a line on the target user's device.
   • Intercom display name. Enter the name of the intercom line that will display on the device, such as “Main Entrance” or “Mrs. Smith's Classroom.”
5. Click [Save]. The feature key is added to both devices.

Use Intercom Feature Key

1. Press the line key assigned to dial the target user’s device.
2. The target user’s device beeps twice before automatically answering the call on speakerphone.
   • If the target user is on an active call or has Do Not Disturb enabled, the caller hears a busy signal.
3. When the call is finished, either party can end the call.