Change User's Feature Plan (BCC)

When an account is switched (migrated) from Cloud PBX to Business Cloud Communications, each user is automatically assigned the Standard feature plan and their Voice portal Access toggle is turned off (which also means the Welcome Email is blocked), so you won't be required to enter the user's email address just to get started.

A BCC user's feature plan can be changed at any time in their Settings tab. 

1. Go to Account > User > Edit > Settings tab.
2. Under Feature Plan & User Type, select a new plan from the menu.

   • Upgrade: When switching from Standard to Advanced or Professional, Voice Portal Access is turned on automatically and the user's email address is required. See User Settings (BCC) for information about these fields.

   • Downgrade: When switching from Advanced or Professional to Standard, the Voice Portal Access toggle is optional. If the user doesn't need online account access, flip the toggle off.

3. Click [Save]. The user's feature set will be changed immediately. If switching to Standard, their Alianza UC app login will be deactivated.

   • If the Voice Portal access is enabled, the Welcome email will be sent to the user with their account login information. See Block Welcome Email if you don't want it to be sent quite yet.