- When a phone number is set up, a destination is assigned so callers are directed to the right place. The destination can be changed at any time, such as when launching a new Auto-Attendant, setting up a Virtual Fax, or if the phone number needs to be reassigned from one user to another.
- To change a phone number's destination:
- Go to Accounts > Phone Numbers.
- Locate the phone number you want to modify and click the map icon on the right.
- In the Phone Number Destinationspopup, fill out the following:
- User Groups: Select a group to narrow the Phone Number Rings To options below to only those users (optional), or leave it blank to show all possible destinations.
- Phone Number Rings To: Select a new destination, such as an auto-attendant, Business Line, SIP trunk, user, or virtual fax box.
- Assign Phone Number as Caller ID: If the destination is to a user, choose whether to assign this phone number as the user's caller ID.
- Priority Ring: Select a priority ring tone (optional).
- Click [Save]. The changes are applied immediately.
End User Access
- If the Phone Number Routing Management permission has been enabled, Account Manager and Admin end users can access the Phone Numbers page where they can modify the destination of a phone number that is already on the account, so they won't need to call you to do it. End users will not be able to add a phone number or modify the customer service record (CSR).
- This is especially helpful when activating an auto-attendant. If the user doesn't have access to Phone Numbers, they will need to contact their service provider for assistance changing the phone number destination to either activate or deactivate an auto-attendant.
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