Pick Up Groups

Create a Pick Up Group

Service provider Platform Users can create Pick Up Groups. Once set up on the account, the end user Admins can manage the group settings in their portal. 

1. Navigate to Account > Call Groups.

2. Click [+ Add Call Group].

3. For Group Type, choose Pick Up Group.

4. Enter a group name.

5. From the User menu, select a user to add to the group. Repeat this step for additional users.

6. When you're done, click [Create].

Answer a Pick Up Group Call

When a user in the Pick Up Group hears a call ringing on another group member's phone, the user can answer the call on their own phone by dialing the Pick Up Group star code.

1. When you hear a call, pick up your phone and dial the Pick Up Group star code to answer it.

   • If multiple calls are ringing, the call that has been ringing the longest will be answered.

   • If a user belongs to multiple groups, when they dial the Pick Up Group star code, it will answer the longest ringing call in any of their groups.

Answer with Speed Dial

To answer a Pick Up Group call on an IP phone with the single press of a button, set a speed dial preset to the Pick Up Group star code. Follow these steps for each phone in the group:

1. Assign a new line for a device and choose or enter the following settings:
   • Type: Speed Dial
   • Assignment: Custom Speed Dial
   • Speed Dial: Enter your Pick Up Group star code.
   • Speed Dial Display Name: Enter a name for the Pick Up Group.

2. Click [Save].