Admin Portal > Cloud PBX > IVR
Interactive Voice Response (IVR) enables identification, segmentation and routing of callers to the most appropriate agent within your team. It's a simple, effective, and completely customizable tool which will significantly reduce costs and increase efficiency within any company.
IVR Summary
Go to Account > IVR to view a summary of the IVRs configured on the account and either edit an existing IVR or add a new one. The summary lists the components in the IVR.
IVR Components Summary
| Field | Description |
|---|---|
Incoming Call | An automatically generated node representing calls coming into the system |
Menu | Plays a recorded sound clip providing dialable options to the caller. Based on the option chosen, the caller will be routed to different call paths. The sound clip must be recorded outside the editor before it can be added to the node. |
Schedule | Routes the caller to a different call flow based on a defined schedule. |
Directory | Routes the caller to a dial by name directory. The caller is asked to dial their party’s last name. |
User | Routes the caller to a specified user where the user’s Find Me/Follow Me settings are followed. If the user has not set up their Find Me/Follow Me settings, the line will ring for 20 seconds and then go to voicemail. The line must be created outside the editor before it can be added to the node. |
Group | Routes the caller to a specified group. |
Hang Up | Terminates the call and hangs up on the caller. |
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