Add IVR Schedule

Admin Portal > Cloud PBX > IVR

Set your phone system to direct incoming calls to different destinations depending on when they come in — during holidays, after business hours, etc.. The option to create a new schedule is available when adding a new IVR or editing an existing one. Schedules follow the time zone on the account. 

Create a New Schedule for an IVR 

1. From the menu on the left, click [Schedule] to add a new Schedule component to the IVR.

2. Click the V icon on the component to open the schedule editor.

3. Enter the new schedule's Name in the field provided.

4. Click the [+ Add a Rule] button.

   • A minimum of one rule is required, but as many as are needed can be added.  Calls will be routed to the first rule that matches the time of the incoming call based on the priority order specified.  If no match is found, calls will follow the "All other times/days" path.  Each rule will have its own name and call route. The call route of each rule must be completed before saving the IVR. 

5. Enter the rule's name into the Rule Name field.

6. Click the desired rule type:

   • Weekly: a recurring rule (e.g. standard business hours)
   • Custom: a one-time rule (e.g. holiday hours)

7. Define the rule type in the fields provided.

8. If desired, repeat steps 4-7 to add more rules (e.g. adding multiple holidays).

9. Click the V icon on the component to close the schedule editor.

10. Connect the Schedule component to a previous action (such as an Incoming Call).

11. Connect the Schedule component node to the next step in the dial plan, indicating what should happen during the times defined by the set rules (e.g. a Menu component)

12. Click [Save].