Add IVR

 Admin Portal > Cloud PBX > IVR

Managing inbound calls is a crucial part of how an organization handles everyday business, and the process here is simple, straightforward, and fully customizable. By implementing IVRs, you can customize where your callers are routed. Whether they are calling a phone number specific to a department or trying to contact a regional office, you get to decide what happens when they call.

Add a New IVR

1. Go to Account > Cloud PBX > IVR.

2. Click [+ Add IVR] button.

3. Click on the various IVR Components to add them to the IVR.

4. Connect the different components in the desired configuration by dragging the blue half circles on the right side of a component to the blue half circle on the left side of the next component. (e.g. Incoming Call > Schedule > Menu > User/Group > Hang Up)

   All components must be connected and have their information filled out (e.g. a user must be designated for a User component) in order to save.

5. Configure each component as needed.

6. Click [Save].