Call Handling: Schedules

Modified on Tue, 14 Jan at 10:26 PM

Account > Users > Calls tab

Schedules provide custom routing for your callers based on when they call, down to the very minute. Schedule times follow the account's default time zone.

Within the scheduler, call handling options are: Ring Phone, Forward All, SIM Ring, and Find Me. The main call handling section will take effect outside of these scheduled hours.

Create a Schedule

  1. Within the Call Handling section, click [Add Schedule].
    Users Call Schedule Handling
  2. In the new Scheduling window, set the schedule's parameters.
  3. Schedule name. Give the schedule a name.
  4. Custom | Weekly.Choose whether this will be specific dates (Custom) or recurring (Weekly).
    1. Custom (per day). Enter the date and time this schedule will be in effect. Click [Add Day] to add another one, or the trash icon to remove a day.
      Schedulingwindow-custom
    2. Weekly (recurring). Enter the start and end times for each day of the week this schedule will be in effect.
      Schedule Weekly
  5. Dates: Fill in the dates and times the schedule will be in effect. If not using a 24-hour time, include AM or PM.
  6. Call Handling. Choose the call handling setting (Ring Phone, Forward All, SIM Ring, or Find Me) that will occur during the specified times.

    In the custom schedule example below, calls received between 5:00 AM and 5:00 PM on May 19, 2023, will be forwarded to 1-208-582-1676. Any call outside of that specific time will follow the call handling set up in the main call handling section.
    Users Call Schedule Handling
  7. Click [OK] then click [Save].


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