Call Handling: Find Me/Follow Me

Modified on Tue, 14 Jan at 10:25 PM

Account > Users > Calls tab

Life happens, and often drags you away from the desk. What's a caller to do when they need to find you?  Find Me/Follow Me routes your incoming calls to a customizable sequence of destinations to create a unique dial plan just for you and your line. 

To set a schedule for Find Me/Follow Me, see Call Handling Schedules.

Set Up Find Me/Follow Me

In the user's Calls tab, scroll down to Call Handling and select the Find Me tab.

  1. Click [Add Destination] to add a device or phone number destination.
  2. Drag the icon on the left to reorder a destination or click the trash icon to delete it.
  3. When you're done, click [Save] at the bottom of the page.

Users Calls FindMe

FieldDescription
DestinationIndicate if calls should ring to all the user's devices or a specific phone number. To add another one, click [Add Destination].
DevicesEnter a timeout setting. Calls that ring longer than 120 seconds may be disconnected by the carrier.
Phone NumberEnter the phone number and number of seconds calls will ring on that number before progressing to the next destination.
Timeout Action

Choose what happens to the call after all destinations have timed out:

  • Busy tone
  • Send to voicemail


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