Forward Voicemail to Email

All voicemail boxes have the option to forward voicemail messages to one or more email addresses. When a message is left on the user's voicemail box, an email notification is sent to the specified email address(es) with the message attached as an MP3 file. The message can also be saved in the user's voicemail box so they can access it again later.

Message Settings

The Forward Voicemail to Email setting can be managed in the Admin Portal or the end user portal for each voicemail box.

1. Go to Users > Voicemail and scroll down to Message Settings.
2. Check Forward voicemail to email.
3. Optionally, check Save a copy in voicemail box.
   • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box. 
   • When unchecked, voicemail messages are removed from the voicemail box when forwarded to email.
4. Optionally, check Enable Voicemail transcription (BCC only)
5. Enter one or more email addresses, each separated by a comma.
6. At the bottom of the section, click [Save].

Example Email

From: SERVICE PROVIDER <noreply@cymbus.com>
Date: Wednesday, June 9, 2021 at 12:26 PM
To: Sarah Jane <sarah.jane@demo.com>
Subject: New voicemail from 18015553638 for voicemail box: Sarah Jane

Hi Sarah,

You got a new Voicemail. Here are the details of your message:

From: SERVICE PROVIDER / 1 (801) 555 3638
Time: Wednesday, June 9, 2021 at 12:25 PM
Duration: 01:33

See attachment.

vm_SERVICE_PROVIDER_1_(801)_555_3638_2021_06_09_12_26.mp3

Thanks, 

The Cymbus Team