The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account.
Direct Access
From a line assigned to the voicemail box, dial the Voicemail Management star code.
- Enter the 4-digit PIN and press #.
Remote Access
From a line not assigned to the voicemail box, dial the 10-digit phone number.
When the voicemail greeting plays, press #.
Enter the 4-digit PIN and press #.
About the Voicemail PIN
- The default PIN is 1234.
- For security reasons, users can only set up or reset the default PIN from the device that is directly connected or registered to the account.
- The first time the voicemail box is accessed using the default PIN, the user be prompted to set a new PIN which must be 4-digits or longer.
- PIN-less voicemail access can be set up for ALL of your customers, allowing them to access their voicemail from registered devices without using their PIN.
Voicemail Menu
Once logged in, press 1 to listen to messages. Use the following to navigate the menu:
Press 1: Skip message
Press 2: Save message
Press 3: Erase message
Press 9: Repeat message
Press 0: Exit menu
Personalized Options
Once logged in, press 8 to access the personal options:
Press 1: Change the PIN
Press 2: Manage the greetings
Press 1: Change the default greeting
Press 2: Change the "busy" greeting
Press 3: Change the "no answer" greeting
- Press 5:Forward your calls
- Press 1: Forward all calls (then enter your destination)
- Press 2: Send calls to your line
Press 9: Repeat personal options
Press 0: Exit menu
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