If a customer is suspending the service for a season but will return after a period, you can temporarily suspend their account. There is not a time limit on how long an account can be suspended.
While an account is suspended:
- You will still be billed for users and phone numbers because they remain in the system.
- Call attempts on the account will be directed to the 611 number on the partition.
- Calls to 911 will still route to 911.
How to Suspend an Account
1. In the Admin Portal, open the customer's account.
2. Go to Account > Settings > Account Details.
3. Under Account Status, open the menu and select Suspended.
4. The UI will ask if you're sure you want to suspend the account. Click [Confirm].
5. Next to the account name on the left, the status indicator next to the account name on the left will change to an outline, and the account status on the right will show Suspended.
Suspend vs. Disable
The difference between disabling an account and suspending an account is the label, nothing more. Suspend is usually seasonal, while disabled is usually for non-payment. If you have any questions about how you are billed for accounts in these states, please reach out to your Customer Success Manager for clarification on your contract.
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