Media Files

Media Files, available on Business Cloud Communications, is a library of audio files stored on the account that can be reused throughout the portal, making it easier than ever to update prompts and messages to reflect changes like holiday hours or decreased business hours due to weather for enhanced customer experiences.

Rather than uploading a new prompt or message for each route, the user will select an existing audio file from the library. Additionally, new audio files can be uploaded to the account or recorded directly from a browser.

• Store up to 1,000 media files on the account.
• Play audio files in the browser to confirm you have the right one.
• Download media files to your computer.
• Reuse a single file as many times as needed.
• Keep track of where each file is being used.
• Admin end users can manage recordings for their own accounts.

Add Media Files

There are two ways to add media files to the library:

1. Record new prompts and messages in a browser.
2. Upload one or more .mp3 or .wav files.

See also:Media Files Management and Assign Media Files.