Record Media Files

Record new auto-attendant prompts for your Media Files library.

Record a media file directly in your browser for use  wherever Media Files are supported. For the best results, sit in a quiet room and speak into the microphone clearly and at a consistent volume. There is no time limit; however, final recordings must be less than 10 MB.

1. Go to Business Cloud > Media Files.
2. Click [New Recording] in the top right.
3. If prompted, allow the browser to use your microphone.
   
4. Enter a name and description for this recording. The file name must be unique.
   • AA Prompts can be used in auto-attendant Menu, Message, and Directory routes. See Edit an Auto-Attendant for details.  
   • Music On Hold files can be assigned to the account in Account > Settings > Calls. See Music on Hold for details.Click the Media Type menu and select how the recording will be used:
5. Select a microphone and playback device.
   
6. When you’re ready, click Record, then dictate your prompt into the computer’s microphone.
7. When you’re done, click Stop to complete the recording.
8. Click Play to listen to the recording. If you're satisfied, click  Save to add it to the library. Otherwise, click Cancel to discard the recording and try again.
   

Once the recording is processed, the audio file is added to the Media Files library.