Manage Media Files

Modified on Wed, 15 Jan at 12:29 PM

To manage the media files on an account, go to Business Cloud > Media Files. Files are listed alphabetically, each with a name, description, upload date, and usage count. Search by file name or description, click the column headers to sort the table. The buttons on the right can be used to play, download, edit (view), and delete each file.

Media Files 02

Auto-Import

Audio files that were previously uploaded to an Auto-Attendant have been automatically added to the Media Files library with the description “Auto Import from” Auto-Attendant or Music On Hold. Edit each file to update the name and description as needed.

Play Audio

To listen to the audio file in your browser, click Play. The length of the file is listed on the bottom right.

Media Files Play

Download File

To save a copy of the file to your computer, click Download.

Edit Details

To view and edit the details of a media file, click Edit on the right. Here you can update the Name, Description, and Media Type fields and view the file details, including when it was added to the account, who added it, and where the file is being used.

The Media Type cannot be updated while the file is in use.

Field	Description
Name	The file name which is displayed on the Media Files page and in the prompt selection menus throughout the auto-attendant editor. The name must be unique and can include the file type.
Description	A description of the file or search terms to help identify the audience, language, purpose, etc. The description is displayed on the Media Files page and included in the search results (up to 1,024 characters).
Added	The date and time the file was added to the account.
Media Type	Where the file can be used in the Admin Portal: AA Prompts can be used in auto-attendant Menu, Message, and Directory routes. See Edit an Auto-Attendant for details. Music On Hold files can be assigned to the account in Account > Settings > Calls. See Music on Hold for details. Music On Hold files can also be assigned to individual Group routes in an auto-attendant to give callers a custom experience. See Group Route for details.
Uploaded By	The name of the person who added the file to the account. If the file was automatically imported from an existing auto-attendant, it will say “Unknown.”
Used In	The name of the auto-attendant(s) the prompt is used in.

Delete Media File

Before you delete a media file from the account, there are a few things you should know:

Deleting a media file is permanent. If there’s any chance the file may be needed later, download a copy of it first.
A media file cannot be deleted while in use. Check to see if it’s being used anywhere, then update the auto-attendant route to use a different media file if needed.

To delete a media file, locate the file and click the trash icon on the right. When asked if you’re sure you want to delete it, click [Remove] to confirm.

Media Files Delete

See also: Assign Media Files.