Upload Media Files

Upload auto-attendant prompts to your Media Files library.

The Media Files library supports .mp3 and .wav files under 10 MB each. Up to 50 audio files can be uploaded at a time.

For best results with .wav files, use a standard definition, 16-bit PCM that is less than 10 minutes long and under 5 MB. Once it is uploaded, play it in your browser to make sure it works correctly.

1. Go to Business Cloud > Media Files.
2. Click [Upload] in the top right of the page.
   
3. Click the Media Type menu and select how the file will be used:
   
   • AA Prompts can be used in auto-attendant Menu, Message and Directory routes. See Edit an Auto-Attendant for details.  
   • Music On Hold files can be assigned to the account in Account > Settings > Calls. See Music On Hold for details.
4. Drag and drop up to 50 .mp3 or .wav files into the upload area, or click the link to select the file(s) from your computer.
   
5. Before uploading the file(s) to the account, edit the file name and description (optional) to make it easier to identify later. Each file name must be unique.
   • If needed, click Play to listen to the file. If needed, click X to remove it.
   • To add files to the upload, drag and drop them into the upload area.
6. When you’re ready to add these files to the library, click [Upload]. The files will be added to the library shortly; small files will take a few seconds, while large files may take a few minutes. Do not retry the upload during this time.
   

Once the upload is processed, the audio files are added to the Media Files library and can be used in auto-attendant Menu, Message, and Directory routes. See Edit an Auto-Attendant for details.